Service Line Manager

Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.

We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.

The world is re-thinking its energy supply and energy security needs; planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.

This is an exciting time to join us on this journey.  

We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.

Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone?

JOB TITLE: SERVICE LINE MANAGER

KEY RESPONSIBILITIES:

• Lead and grow a global, market-focused service offering within a Service Line.
• Take personal responsibility for safety and adhere to Petrofac’s ‘Eight Golden Rules’.
• ‘Live’ our Petrofac Values and apply them in day-to-day work.
• General
• Lead a global, market-focused service offering within a Service Line
• Assume overall accountability from Market Development to Project Execution & Delivery for the service
• Assume Mini-Profit & Loss (P&L) Accountability for the Service
• Set and deliver strategic business plan for the service
• Set and deliver annual budget for the service
• Achieve net margin targets
• Build a high performing service team
• Take responsibility for day-to-day operational performance
• Routinely review service risks and opportunities & action accordingly
• Support a culture of continuous improvement
• Marketing & Business Development
• In conjunction with the Service Line Head:
• Establish and communicate the overall vision and direction for the service
• Develop and execute a Service Marketing Plan
• Develop and execute a Service Business Development Plan, including: Key Accounts, Regional Planning, Priorities, Visit Plans
• Build a robust and credible sales pipeline of opportunities that drives growth
• Consider acquisition-based growth opportunities for the service line
• Service Line Development
• Identify compatible and profitable potential offerings within the scope of the service line
• Stay up to date with technological changes within the industry
• Identify and communicate customer needs to the Service Line Head and also own service team
• Identify and communicate market trends and direction to the Service Line Head and also own service team
• Develop a services roadmap for the service
• Establish a Digital roadmap for the service
• Build out the services capability of the Service to meet market requirements
• Sales Support
• Work with the regional managers and other team members to achieve the award of major contracts
• Ensure that Marketing information is available to facilitate the sales process
• Personally lead negotiations as necessary and ensure the correct technical representation is available during sales process
• Line Management
• Scale the service delivery team in accordance with demand
• Identify and appoint key personnel.
• Manage and guide team & drive leadership development
• Communicate with the Service Line Lead on the status and direction of the Service
• Execution
• Ensure that project delivery meets the client’s needs and those of Petrofac
• Support development of KPIs and drive to achieve optimum outcomes for the service
• Seek out and implement efficiency improvements that benefit the service and its customers
• Share lessons across other services and service lines
• P&L Accountability
• Mini-P&L accountability for the service
• Set budgets and provide forecasts for service performance
• Routinely review the service financial performance, implementing corrective changes as necessary to optimise net margin
• Manage revenue and costs to achieve the Service net margin objectives
• The above is an outline of key duties and accountabilities, rather than an exclusive or exhaustive list of responsibilities. The post holder is expected to undertake any tasks which may reasonably be expected within the scope of the position.

ESSENTIAL QUALIFICATIONS AND SKILLS:

• Detailed and comprehensive expertise in the service offering.
• Visionary perspective on the roadmap for the service offering.
• Target-driven and results focussed individual
• Leaderships skills and a good motivator of people
• Proven track record of successfully managing similar sized organisations, or relevant transferable skills.
• Relevant industry experience and knowledge of the market.
• P&L for multi-million £pa service offering.
• Accountable for budget attainment
• Significant
  
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